Summary

1.1 How to start?

• In order to use our casino, you need to register on our website through the button of the same name in the upper right corner.

1.2 Why can’t I register?

• Perhaps, registration from your country is prohibited by the rules of the room. The list of countries prohibited for registration is in the Terms of Agreement, clause 2. Also, the site may block registration if you use VPN countries prohibited for registration. If this happens, turn off the VPN service and try again.
• Make sure that you have filled in all the fields of the registration form.
• Make sure that none of the words on the registration form are written in red.
• Login length should be 3 to 12 characters, acceptable symbols are .,?!#$^*()+[]~
• In order to create a password, which will be successfully accepted by the system, please use English letters; at least one uppercase letter, one number and one of the following symbols !@#$&* Your password should contain 8 to 14 characters.

Account

2.1 How can I deposit money to my account?

1. In the main window of our site, select the "$" tab,
2. further in the submenu select "Deposit",
3. a list of payment systems through which you can transfer funds to your account will appear.

2.2 How can I find out the balance of my account?

• The account balance is displayed at the top of the page near your name and surname

2.3 How can I withdraw money from my account?

• Please log in on our website and select "$", menu, then "Cashout".
• Choose a payment solution you'd like to use for the cashout and follow the instructions on the screen to complete the cashout.
• Please note that for withdrawal to all payment systems (except cryptocurrencies), a preliminary deposit from the same wallet/card is required.

2.4 Where can I find history of money transaction for my account?

• Login to your account, choose "$" tab, then "Orders History".
• On the history page you will see entire history of your money transactions.

2.5 Can I transfer money from my account to another player?

• Yes, you can make this transaction. In the "Cashier" menu select "Player-to-Player" option then enter receiver login and amount (minimum is 5€) .

2.6 How can I verify my account?

• According to our terms and conditions verification will be necessary after you reach 2000$ in deposits, but if you wish, you can verify your account right now. In order to verify your account please send to security@redstarpoker.eu copy of your passport or ID card and utility bill on your name.
• Account verification is processed within 24 hours only on business days. All documents received during weekends and holidays will be checked on the next business day. You will receive confirmation letter, after verification will be completed.

Login

3.1 When I try to log into the program a message "Invalid password" appears, though I am certain that the password is correct.

• Please note that your account password is case-sensitive. You may not be entering your login information in the correct case. You may also have some other character in the password, such as an underscore or a dash. If you still can't log in, then see the next question.

3.2 I have forgotten my password - what do I have to do?

• We do not keep clear-text passwords of our players, so in case of a password loss we can not send it to you - but you can reset your password to a new one.
1. Click on the "Login" button at the top of the site.
2. In the window that appears, click on "Forgot your password?".
3. Write the e-mail and click the "Send new password" button.
4. Check your e-mail - you will receive a message from us with your password.
5. Follow the link specified in the letter and generate a new password. In order to create a password, which will be successfully accepted by the system, please use English letters; at least one uppercase letter, one number and one of the following symbols !@#$&* Your password should contain 8 to 14 characters.
• After that you will be able to log in again using the new password.

3.3 How can I change my password?

• Login to your account, select 'Account'
• The updated window will display your registration information, including the Password field.
• Click "Edit" near to Password field.
• The next time you want to log in to the site, you will need to use a new password.

3.4 How can I change my e-mail, or other account information?

• Login to your account, select 'Account'.
• Click "Edit" link next to the information you'd like to change.
• If you're changing your email - our system will send a message to your new e-mail address to confirm it's validity.

Casino Games

4.1 Where can I find game rules and descriptions?

• The rules of all games and detailed explanations of all relevant game features can be found in the games’ built-in help option.

4.2 I'm losing connection with RSP Casino regularly. What should I do?

• If your computer is disconnected from the internet before the results of the last game are displayed, you can view the result in Casino History.
• In case of disconnection while a game is in progress, and you can still make decisions in the game and you will be able to complete that game once you return to it.
• If the request to play a new game does not reach the Casino Server before you are disconnected, the result of the previous game is displayed when you return to the game.

4.3 Where can I find my games history?

• The history of all your games is available in "Account" -> "Casino History " section when you're logged in.

4.4 Freespins were credited, but I can’t find them in the slot.

1. Make sure you are opening the correct slot for real money.
2. Reboot the slot if necessary.
3. Try to open the slot through another browser or device.
4. If all of the above does not help, contact support .